I ordered two of these and they came in with all shrimp looking healthy. At about 5 weeks from receiving the order, one of the bubbles had a complete loss. They were kept in identical situations (light/heat/location) and were sealed the whole time. Yet, we came home to find one had every shrimp in it dead. The others are going strong and are fine. I emailed customer service to see what we could do, but it's been 3 weeks and no response. Very disappointing.
I love my Shrimp Bubble, my shrimp seem to be thriving,I have had an accident and I am confined to a wheelchair, its the perfect pet for me, no care,and small enough for my desk, and I can keep it on my table close to so I can watch them. my daughter likes it so well she wants one now.