100% Risk-Free Live Arrival Guarantee:
Rainforest Aquarium, LLC (RFA) guarantees that the shrimp will arrive alive and well with your Shrimp Bubble Kit.
Claims for Live Arrival Replacement
RFA will ship one free extra live shrimp with each kit order. In the unlikely event that more than one shrimp (the extra one) will perish during transportation, RFA will replace the missing shrimp free of charge.
One Live Arrival Replacement per order only.
Claims for Live Arrival Guarantee must be made within 24 hours of delivery confirmation time and must include a clear digital photo of the dead shrimp and the purchase order number.
All Live Arrival Guarantee claims need to be addressed via email: email@example.com
RFA guarantees to promptly replace any kit item that may be damaged during transportation. Due to the manufacturing process, negligible cosmetic variations of the Shrimp Bubble glass container may sometimes occur and do not deem the item as defective.
30 Day Live Replacement Policy
In the event that any fewer than one (1) shrimp remain alive within 30 Days of delivery confirmation time of the Shrimp Bubble Ecosystem Kit, Rainforest Aquarium, LLC agrees to replace the shrimp stock free of charge.
The customer must pay for shipping for the 30 Day Live Replacement Policy.
One 30 Day Live Replacement per order only. No extended warranty policy exists on the 30 Day Live Replacement.
Claims for Live Replacement Policy must include a clear digital photo of the dead shrimp and the purchase order number .
All 30 Day Live Replacement claims must be addressed via email: firstname.lastname@example.org
No other extended warranty exists for the Shrimp Bubble Ecosystem Kit.
Return and Refund Policy - 30 DAYS 100% Money Back Guarantee
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
You can return a product for up to 30 days from the date you purchased it.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt and/or the order number.
NOTE: For the Shrimp Bubble Ecosystem Kits, the 30 days return option is waved when customer applies for the 30 Day Live Replacement policy.
All 30 Day Return and Refund claims must to be addressed via email: email@example.com
Rainforest Aquarium, LLC reserves the right to deny any claim that does not fulfill the 100% Risk-Free Live Arrival Guarantee or the 30 Day Live Replacement Policy requirements. RFA also reserves the right to deny any claim that could have been the result of improper care of the Shrimp Bubble ecosystem.
For additional information please see our Terms and Service section