100% Risk-Free Live Arrival Guarantee:
Rainforest Aquarium, LLC (RFA) guarantees that the shrimp will arrive alive and well with your Shrimp Bubble Kit. To ensure the well-being of the shrimp during transport we line our shipping boxes with thick interlocking insulating foam walls and add cold or heat packs when needed. We ship all Ecosystem Kits and live shrimp orders Expedite via USPS Priority Mail and provide valid tracking numbers for all shipments. Orders will be shipped directly to your door. We strongly recommend someone to be available at the time of delivery to prevent the shrimp from being left outdoors, exposed to extreme temperatures.
We ship all our Shrimp Bubble Ecosystem Kits and Live Opae Ula Shrimp "Expedite," via USPS Priority Mail. We also offer "Express" shipping via UPS or FedEx 2 Day Air. Live stock orders received by 12 pm are usually shipped same or next day when weather permits. Orders sent via UPS or FedEx 2 Day Air are shipped on Monday, Tuesday and Wednesday, last day of the week for "Express" shipping being Wednesday, for Friday delivery. No Express 2 Day Air are shipped on Thursdays and Fridays.
All our dry goods are shipped via USPS Priority or First Class Mail, six days a week, Monday to Saturday.
For guaranteed on time arrival during 2017 holiday season, last day to order via "Expedite" shipping is Monday, December 18, 2017. Last day for "Express" (overnight) shipping is Thursday, December 21, 2017, by 12:00 pm Pacific Time.
Exception to the Shipping Schedule
To prevent live stock being stuck in transit we postpone shipping the ecosystems and live shrimp orders two to three days before any national holiday, when the carrier companies are closed.
We may temporarily place a live shrimp (or ecosystem kit that contains live shrimp) order on hold due to extreme weather conditions, either in our own geographical area, the order’s destination geographical area or when the national carrier company announces possible delays due to weather conditions or for any other reasons.
Disclaimer: The Shrimp Bubble Kit cannot be shipped to Hawaii, APO/FPO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or International.