100% Risk-Free Live Arrival Guarantee:
Rainforest Aquarium, LLC (RFA) guarantees that the shrimp will arrive alive and well with your Shrimp Bubble Kit. To ensure the well-being of the shrimp during transport we line our shipping boxes with 3/4 inch thick interlocking insulating foam walls and add cold packs in the summer hot weather and 72-hour heat packs during the winter cold. We ship all orders Expedite via USPS Priority Mail 2-Days and provide valid tracking numbers for all shipments. Orders will be shipped directly to your door. We strongly recommend someone to be available at the time of delivery to prevent the shrimp from being left outdoors, exposed to extreme temperatures.
We ship our Shrimp Bubble Kits and Live Opae Ula Shrimp via USPS Priority Mail and sometimes UPS 2 Day. Most of the times we ship the same day when the order is received by 12:00 pm PT, or within 24 hours from when the order was placed, except on Thursday and Friday. We ship on Monday for Wednesday delivery, on Tuesday for Thursday delivery and on Wednesday for Friday delivery. We also ship on Saturday for Monday delivery when shipping via USPS.
Exception to the Shipping Schedule
We don’t ship during the legal holidays when the national carrier companies are closed. Also, unless the customer chooses the express shipping option, we will seize shipping live shrimp two to three days before any national holiday when the carrier companies are closed.
We may temporarily place a live shrimp (or ecosystem kit that contains live shrimp) order on hold due to extreme weather conditions, either in our own geographical area, the order’s destination geographical area or when the national carrier company announces possible delays due to weather conditions or for any other reasons.
We ship our dry goods via USPS First Class Mail, usually 3 to 5 days delivery time. We ship our dry goods six days a week, Monday to Saturday.
Disclaimer: The Shrimp Bubble Kit cannot be shipped to Hawaii, APO/FPO addresses, Post Office Boxes, Puerto Rico, other U.S. Territories, or International.