Contact Us

Please email us at:

or use the contact form below

Please allow 1-2 business days to answer your email. All emails are processed in the order they were received.
  • If you are inquiring about an order, please include your order number in the title or message. This will allow us to help you more quickly. 
  • If your email is regarding our Live Arrival Guarantee, please include your order number and any necessary photos of the animal or plant in question.
For quick answers regarding our policies, visit our FAQ!
We no longer offer a phone line customer support at this time.