We are so happy with this product. The packaging was foolproof and all shrimp arrived alive and healthy. Quick shipping too!
They packaged everything well. Looked great. But the shrimp died within 24 hours
Thank you for fixing the issue. Your customer service is beyond expectations. Sorry I 1 starred. I was a bit upset. The shrimp bubbles themselves are very nice. Out of the three bubbles 2 of them have had 1 shrimp die each, however the rest of the shrimp appear to be happily swimming about everyday. Thank you.
I ordered three bases and received only one base
I received the shrimps from my parents as my bday gift, I didn't know the white bag was the heating pack and pour its content into the bubble before the shrimps... and they died few days after... I was really sad and disappointed, I send an email to shrimp bubble and right away they called me and explained me everything.
The follow the warranty policy, sending me new shrimps, sand and help me through all the following process! Their service team is amazing and the quality of the products too!
I will have them in mind for future gifts and purchases!!